Returns/Exchanges

Please fill out this form.

We accept returns as long as you meet our guidelines:

  1. We must be contacted within 3 business days of delivered item(s)
  2. When contacting, please provide with order number and reasoning.
  3. If product price value is over $100.00, there will be a 20% restocking fee.
  4. We are not liable for any packages that where delivered to the correct address provided and are claiming it was never received, once the package goes out of our hands, its up to USPS to deliver and respond to any issue relating to delivery.
  5. Item(s) that are Super Bargains or current promotion item(s) will only be refunded the price during that sale.
  6. Item(s) that are non-seasonal or seasonal must be unopened/unworn and returned within 14 days of purchase.
  7. Once Items are received we will inspect them and after they get approved, a refund to your original method of payment will be issued.
  8. Buyer is responsible for shipping fees incurred to return item(s).
  9. Original shipping is not refunded.
  10. Item(s) purchased with a promotional code for a percentage off are not refunded at full price.
  11. We will not take back items that have been worn/used/decorated/glued/washed, crafted with, etc. Please check your items as soon as you receive them.
  12. We will not accept any returns due to not being “True to color” or “too big for Babies head”. Please check our color charts and our measurements. If the PMS colors are needed please email us before placing order.
  13. Orders that are refused after we have shipped or are returned to us because you were unavailable for delivery or didn’t pay customs are treated and processed as returns, shipping charges have been incurred and therefore shipping is not refunded.
  14. Orders that are returned to us with insufficient addresses or incorrect addresses are treated and processed as returns if we are unable to get a hold of you to obtain accurate shipping information and payment for reshipping charges.
  15. Bow Boxes are non-refundable items.

Please send all returns to:

GoFabMom.com
2441 Boardwalk
San Antonio, Texas 78217

 

Exchanges

Currently we do not allow exchanges for any item(s). If an item(s) was ordered wrong, you will need to contact us within 24 hours of placing your order to cancel the order and make a new one with the correct item(s). If your wrong order has been delivered please contact us within 3 business days and read our returns section above. For exchanging a damaged/defective item(s) please read below.

Defective/ Incorrect Items

  1. Damaged/defective item(s) are refunded for original purchase price only.
  2. We must be contacted within 3 business days of delivered item(s) with picture of the product on a white background.
  3. When contacting us, please provide us with your email, order number and full name associated with the order.
  4. If your claim is in regards to incorrect size, we would need to be presented with a measurement picture of the width of the ribbon.
  5. Please note all of our bows are hand-made and there will be a small percentage some may contain defects. We try our best at making everything boutique quality but at bargain prices!

Canceling Order

If order needs to be cancelled anytime after it is placed on our website, we have a right to charge a 20% restocking fee to cancel your order. In order to avoid this restocking fee please send us an email at Support@gofabmom.com within 30 minutes of placing your order.

Shipping

Here at GoFabMom.com every order is important to us especially when it comes to shipping. But just like every company, we have processing times. They are 1-3 business days plus ANY additional shipping times depending on what USPS service you pick. If you need your order Rushed please purchase the EXPEDITED PROCESSING option and then choose the EXPRESS shipping option and email or contact us through Facebook.